I am writing this morning regarding your article, [Suit filed against ICBC executives, Aug. 30, TIMES].
Firstly, it contains a major inaccuracy. There is not one single ICBC executive named in this customer's suit.
Your use of this in the headline and references to "ICBC's top brass" and "ICBC's management team" are, therefore, wholly incorrect.
Going further, not even one single ICBC employee is being sued.
If you had done us the courtesy of contacting us regarding this story, perhaps glaring errors such as this would not have been made.
In addition, your story may have contained some balanced reporting. We have a consent form customers can sign that allows us to comment directly on their claim with the media. If this had happened, we could have told you and your readers why we determined this customer 100 per cent at-fault for this crash.
As you alluded to, the customer did take his claim through our Claims Assessment Review (CAR) process. This process is overseen by an external and independent decision-maker - not employed by ICBC - who provides an objective decision about fault.
The arbiter is typically an independent adjuster, retired judge, or insurance mediator with knowledge of Motor Vehicle Act liability.
The independent arbiter reviews the customer's written submission, along with the ICBC file material.
This independent decision is binding on ICBC. In this customer's case, the arbiter also ruled this customer to be 100 per cent responsible for the accident.
Adam Grossman, ICBC Media Relations
[Editor's note: In fact, nine individuals are named in Vladimir Kolosov's "Notice of Civil Claim," claiming that "each of them with different level of responsibility breached their duties-" However, Mr. Grossman is correct in noting that those individuals are not "being sued," as the claim is filed specifically against "I.C.B.C., 151 West Esplanade, North Vancouver, BC, V7M 3H9." We thank Mr. Grossman for the opportunity to set the record straight.]